The Preservation Company is proud to have worked with a diverse range of clients across Scotland whilst providing and maintaining an outstanding customer experience.
Our company mantra
Treating our customers’ homes as if they were our own
Integrity
We commit to maintaining the highest standards of integrity, ensuring a property’s resilience against dampness and rot. Our solutions are honest, effective, and tailored to safeguard the health of every building.
Expertise
We use cutting-edge techniques and have a deep understanding of building biology. Our collective and specialised knowledge of over 100 years sets us apart.
Sustainability
We believe in long-term resolutions, not just quick fixes. Our approaches are environmentally responsible, aiming to not only eliminate current issues but also prevent future occurrences, ensuring each property remains healthy and durable for years to come.
It’s always been clear to us that a great team is essential. We personalise every interaction to foster trust and communication and from the first contact, we ensure a compassionate and educational journey that provides a solution.
The team have been great, Gail and Diane were very helpful during the organisation and arranging dates etc. Colin was brilliant during the survey and also popped in to check on progress as the work was being done. Jimmy and Josh came and did the work to a very high standard and were very professional and really good guys, they were excellent throughout. Grant came in to plaster afterwards and did a great job too, and again, was very hard working, friendly, and professional. We are very happy with the service provided by all of the team.
Mikey Spence
The right tools for the job
Modern, professional and compliant
We integrate modern technology and cutting-edge techniques into every aspect of our service to enhance efficiency and customer satisfaction. From the moment a job is commissioned, customers receive immediate email notifications detailing the proposed work date and specific preparations needed prior to our arrival. This proactive communication ensures that both parties are well-prepared and can facilitate a smooth process. Our adherence to stringent industry standards is complemented by our use of the latest tools and equipment to execute tasks with precision. Additionally, as a proud member of the Property Care Association, we commit to the highest levels of professionalism and ongoing education in our field.
Documentation and processes
Our commitment to clarity and transparency is reflected in every piece of documentation we create. Each of our employees is equipped with an employee handbook that not only outlines our company values but also emphasises our fundamental principle: “Treating our customers’ homes as if they were our own.” This ethos is the foundation of our approach and influences all our interactions and processes. Our reports and other documents are designed to be user-friendly and straightforward, ensuring that our customers always have a clear understanding of our observations and work. We make extensive use of clearly marked photographs in our reports to visually demonstrate our findings, making it easier to comprehend the specifics of what is being undertaken.
Aftercare questionnaires
We proactively seek customer feedback through our aftercare questionnaires, which we introduce at the invoice stage. This feedback process allows us to understand what we excel at and collect valuable insights from prospective clients. The experiences and thoughts of our customers are crucial to us — they highlight our strengths and provide authentic testimonials that help others make informed decisions.
We take a complicated process and simplify it for our customers, making it as easy as one, two, three.
1 – Assessment & Analysis
2 – Proposal & Estimation
3 – Implementation & Execution
The steps
Assess & Analyse
A comprehensive evaluation of the property to understand our customers’ unique needs, ensuring tailored solutions for optimal satisfaction.
Propose & Estimate
Clear, detailed proposals are offered with complete transparency to help our customers make informed decisions without pressure.
Implement & Execute
Focused and efficient project execution, prioritising our company mantra, minimal disruption and adherence to promised timelines.
Our personal customer journey allows us to thrive
Our deeply ingrained philosophy of putting the customer first fuels our success. This personal approach sets us apart and we pride ourselves on maintaining a personal touch whilst ensuring easy accessibility for all our customers. This approach isn’t just about being reachable; it’s about making every interaction feel familiar and reassuring.
Personalisation is vital in our interactions. Each team member wears a uniform with their name clearly displayed, reinforcing a personal connection from the very first meeting. This simple yet effective detail helps demystify the process and makes our team members approachable and identifiable.
Additionally, our surveyors go a step further by providing customers with their personal mobile numbers. This open line of communication empowers our customers, giving them the confidence to reach out with any questions or concerns directly to someone who is intimately familiar with their project.
In our office, the team makes it a point to use their first names in all dealings; where appropriate, they address clients by their first names. This practice not only fosters a friendly atmosphere but also builds trust from the outset. Unsurprisingly, our testimonials frequently highlight how clients feel a personal bond with our team, often referring to our members by their first names in their feedback.
A crowning achievement
Structural Waterproofing Under Pavement Cellars
In the historic town of St Andrews, known for its cobblestone streets and scenic coastal views, The Preservation Company undertook a critical project to waterproof the under-pavement cellars. The customers property is integral to the town’s charm and is used as a filming location for the hit Netflix show “The Crown”.
Facing issues of water ingress and structural degradation, our expert team implemented a bespoke waterproofing solution. This meticulous work preserved the integrity of the historic structures, ensuring their continued use for storage and filming. The customer praised the project’s success, highlighting the exceptional customer service that made them feel valued and well-cared for throughout the process.
The works not only revitalised these cherished spaces but also strengthened their utility, marrying heritage with modern needs. This project stands as a testament to outstanding service and dedication to heritage preservation.
We don’t stop once we’re done
On-going aftercare
Our aftercare isn’t just a service; it’s a promise of excellence and reliability. With every project, we provide a comprehensive Completion Pack – a vital resource which includes original quotes, cost breakdowns, reports, drawings, invoices, and copies of all guarantees. This ready-to-go Handover Document is also provided for seamless transitions if the property is ever sold. This ensures that all guarantees can be easily transferred to the new owners, offering a stress-free process that equips them with all the essential information about their new investment.
Advice and guides
We believe that customer service should extend well beyond the point of sale. That’s why we’re proud to offer a comprehensive section of our website dedicated to free, expertly crafted guides and blog posts. This resource is designed to enhance the understanding of our key services and address common concerns. By sharing our in-depth knowledge and practical insights, we not only enrich the customer experience but build trust whilst demonstrating our expertise.
A guarantee that lasts
Our comprehensive 20-year guarantee underscores our commitment to excellence. It ensures that any issues related to the treatment works will be addressed promptly and directly. As members of the Property Care Association, we further enhance our customers’ peace of mind by including a 10-year Insurance Backed Guarantee with our services. Unlike others in the industry, we don’t offer this as an optional extra but instead include this insurance within the quoted price for our treatments. We strive to provide peace of mind, ensuring our customers’ investment in time and money is protected and supported by a dedicated team.
